The Role

As a Customer Service Representative, you’ll be the first point of contact for our customers — both online and offline.

You’ll assist with inquiries, resolve issues, and ensure every customer feels heard, valued, and supported.

Your responsibilities will include:

• Responding to customer emails and messages in a professional, friendly tone
  
• Handling order-related inquiries, exchanges, and returns
  
• Communicating with the logistics team to ensure smooth delivery and fulfilment
  
• Tracking and managing customer issues through our internal system
  
• Providing styling or sizing advice when requested
  
• Maintaining accurate records of customer interactions and feedback
  
• Identifying opportunities to improve the customer experience
  

What We’re Looking For

• Excellent written and spoken English communication skills
  
• A calm, empathetic, and solution-oriented approach
  
• Strong organisational and time-management abilities
  
• Confidence using email platforms, Shopify, and CRM tools (training provided)
  
• Previous experience in e-commerce or fashion retail is a plus
  
• A genuine passion for delivering outstanding customer experiences
  

What We Offer

• Competitive monthly salary (£2,000–£2,400 depending on experience)
  
• Staff discount on all Marlowe & Co™ collections
  
• Flexible work options (London boutique or remote support)
  
• Supportive and professional working culture
  
• Opportunity to grow within a fast-evolving British fashion brand
  

How to Apply

Please send your CV and a short personal introduction to

Support@marloweco.uk

Tell us a little about yourself, why you love helping people, and why you’d like to join Marlowe & Co™.

We look forward to hearing from you.

Location: London / Hybrid (office & remote work flexibility)

Salary: £2,000 – £2,400 per month (depending on experience)

Start date: Immediate